Frequently Asked Questions

This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

1. Why does Internet Explorer (IE) always tell me that it has blocked a pop up when using Growing Tales? I have to click the Information bar to do what I wanted to do.
2. How many children can I enter into Growing Tales?
3. I want to enter a new Milestone, but I don’t see the category I want to use.
4. Do I need to backup my Growing Tales information?
5. One of my photos is no longer showing up in Growing Tales.  What could be wrong?
6. When I try to create an attachment in Print & Email, I am getting the message “You must install a printer before you print”.  How do I resolve this issue?
7. If I delete a photo from Growing Tales, will it delete it from my personal computer?
8. If I delete a sound or video clip from Growing Tales, will it delete it from my personal computer?
9. How do I contact support if I have additional questions?
10. My sound/video clip won’t play back. What is wrong?
11. Can I keep the pages in Growing Tales from scrolling?

Why does Internet Explorer (IE) always tell me that it has blocked a pop up when using Growing Tales? I have to click the Information bar to do what I wanted to do.

This situation occurs when you are running Windows XP and have installed Service Pack 2 (SP2). To allow Growing Tales to run without this message you can do the following:

1. Open the IE menu Tools+Internet Options+Advanced tab
2. Scroll down to the Security section.
3. Make sure that "Allow active content to run in files on My Computer" is checked. The one where the big yellow arrow is pointing.

How many children can I enter into Growing Tales?

There is no limit on the number of children you can enter in Growing Tales.

I want to enter a new Milestone, but I don’t see the category I want to use.

Use setup to create your own category. You can go directly to setup from the page you are on by clicking the yellow button with the “swirl” on it, or you can click the “setup” icon at the top of the page you are on.

Do I need to backup my Growing Tales information?

Yes, you should backup your Growing Tales information, just as you would any other important information on your personal computer. See “Creating a Backup of your Growing Tales information” in the online help delivered with Growing Tales, to learn how to backup your Growing Tales information.

One of my photos is no longer showing up in Growing Tales. What could be wrong?

If you move one of your photos to another location or directory on your personal computer, you will need to re-establish the reference to the photo. See “About photos, sounds & videos in Growing Tales” in the online help delivered with Growing Tales for more information.

When I try to create an attachment in Print & Email, I am getting the message “You must install a printer before you print”. How do I resolve this issue?

If you do not have a printer installed with your computer, you will need to go to Control Panel/Printers and setup any printer even though you don’t have one connected to your computer.

If I delete a photo from Growing Tales, will it delete it from my personal computer?

No. Growing Tales establishes a link or reference to your photos. So, deleting it from Growing Tales will only remove the link to your photo. It will not delete it from your personal computer.

If I delete a sound or video clip from Growing Tales, will it delete it from my personal computer?

No. Growing Tales establishes a link or reference to your videos. So, deleting it from Growing Tales will only remove the link to your sound or video clip. It will not delete it from your personal computer.

How do I contact support if I have additional questions?

You can go to www.growingtales.com and submit a support request.

My sound/video clip won’t play back. What is wrong?

It could be one of the following:

• Make sure you have not moved the sound or video clip to another location or directory on your personal computer. If it has been moved, see “about photos, sounds & videos” in the online help delivered with Growing Tales for more information.
• Make sure you have Windows Media Player installed to play back the sound or video. See “Sounds & Videos supported file types and requirements” in the online help delivered with Growing Tales for more information.

Can I keep the pages in Growing Tales from scrolling?

The minimum resolution for Growing Tales is 800x600. However, it is best viewed in 1024x768 resolution. If your pages are scrolling horizontally, check to see if you have any Microsoft Internet Explorer "Explorer Bars" open. If so, close them while using Growing Tales. Most Growing Tales pages scroll vertically. If you would like to see more on the page, check to see if you have any Microsoft Internet Explorer "Toolbars" open. If so, close them while using Growing Tales. Here's how to check your Internet Explorer options:

• Click "View", "Explorer Bar" to view Explorer Bar options. If there is a check next to an option, the option is currently showing. Click it once to uncheck it and turn off the option.
• Click "View", "Toolbars" to view Toolbar options. If there is a check next to an option, the option is currently showing. Click it once to uncheck it and turn off the option.